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"We" in ZAKCRET SA are committed to protecting and respecting your Personal Data.

The present Privacy Policy describes our practices regarding the collection of personal data on our website ZAKCRET SAand also how it is used and shared with third parties. Every time you visit the website ZAKCRET SA or you provide us with your personal information in any other way, you accept the practices described in this privacy policy. The data collected through our website depend on what you do every time you visit it, as well as the services you request.

In addition, this Privacy Policy informs you about your rights according to legislation regarding personal data and the General Data Protection Regulation (GDPR).

Different Privacy Policies exist for the employees and those applying for a job.
 

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Who we are

ZAKCRET SA according to GDPR terms is the "Controller" of the processing of the personal data it collects. That is, we are responsible for deciding how to process (collect, keep, use and disclose) your personal data.

We are "ZAKCRET CLOTHING AND FOOTWEAR COMPANY S.A." briefly "ZAKCRET SA", a dynamically developing Greek chain store of footwear and sportswear items.

Our company’s information are:

ZAKCRET SA
18^thklm Spata Avenue
Spata
Tel: +30 2182182479
Fax: +30 2106043506
E-mail address: sales@zakcret.gr

You can contact our company’s data protection officer at dataprotection@zakcret.gr.
 

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The information stored about you and How we get it

ZAKCRET SA collects personal data of the visitors/users of its website, only when they provide it voluntarily, while using our on line services. Personal Data is the data that can be used to identify or contact a person or any other information about this person. Personal Data collected on our website is the following: Name, Surname, Sex, email address, mobile phone number.

While visiting our website www.zakcret.gr to order products, as well as to ensure that we can contact you about our new products, you may be requested to provide information about you (Name, Profession, email address, date of birth, etc.). Any personal data you provide anywhere in the pages and services of our website www.zakcret.gr (through the use of cookies) is intended to be used only to ensure the function of the specific service and is not allowed to be used by any third party, without complying with the law 2472/97 regarding the protection and processing of personal data, as it is applied every time and also with the European General Data Protection Regulation 2016/679 (GDPR).
 

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Why we use your Personal Data

Why we collect your data

Your personal data are collected so that we can provide you with our services, in an effort to enhance your experience as a customer. Without this data, ZAKCRET SA may not be able to continue, establish or maintain the facilities and services provided.

Data is also collected during the normal course of work, so that our relationship with our customers can be continued. For example, when our customers complete Contact Forms.

How your data can be used

Data of our customers may be used:

• To facilitate the everyday operation of the services and products we provide to our customers
• To learn how our customers respond to specific products
• To inform our customers about new products
• To satisfy the disclosure requirements of any law that binds ZAKCRET SA
• To satisfy any other relevant purposes of Informational and Promotional Marketing

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How we process your Personal Data

ΗOur business has been built on the trust our customers have. In order to preserve the confidentiality of all the information you provide, we follow the following privacy principles:

1. ΧWe use your personal information to provide you with better services and products.
2. We collect only the information we consider relevant to your needs and that is required for our understanding of them.
3. We will not disclose your personal information to any other organization or third party unless we have your consent or if this is required by law or court order or if we have previously informed you.
4. From time to time we may need to disclose your information to government or judicial bodies or services or regulators, but we will do so only under the appropriate authority or decision of a public nature or a superior administrative or judicial authority.
5. Our goal is to keep your data in our file up-to-date.
6. We have taken strict security measures designed to prevent unauthorized access to your personal data to everyone, including unauthorized personnel.
7. ZAKCRET SA, all our personnel and third parties with access to your data are required to strictly comply with the confidentiality obligations of our company.
8. ZAKCRET SA εmay process part or all of the information sent by visitors / users for statistical purposes and to improve its services. The visitor / user can contact the site administrator in order to cross-check his/her personal file, correct it, change it or even delete it.

By maintaining our commitment to these principles, we at ZAKCRET SA ensure that we respect the trust you show us.
 

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Legal basis for processing data

According to the General Data Protection Regulation (GDPR), processing must be based on a legitimate basis, a real reason for collecting, storing, using and disclosing your personal information.

The basis on which we process your information may be one or more of the following:

• Fulfilling a contract that we may have with you (regarding the supply of products or services)
• Compliance of our company with a legal or regulatory duty etc.
• Your consent, such as when you choose to receive emails or newsletters from us
• Satisfying legitimate business interests of the company such as direct marketing, fraud prevention, network security and information technology systems, etc.
   

Online Promotion

From time to time we may collect personal data of the visitors to our pages and of those who participate in competitions or product promotion (through internet or through telephone or at one of our stores) provided that they have given their consent when creating the account. Only data given to us voluntarily is collected. We may use this information to advise them on products, services, and other promotional material that we believe may be of interest to them. We may also invite visitors to this site to participate in market research and polls or other similar activities. For more information, please refer to the company's advertising and promotional policy.

If we ask you to provide additional personal information, we will explain to you precisely the purpose for which it is collected and we will ensure that it will be used only for this specific purpose.

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Under 16 years of age

We do not want to collect personal information of children without the consent of their parents. If you are under the age of 16, please ask for the consent of your parents or guardian before giving any information.
 

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To whom we disclose your Personal Data

Your Privacy is of interest to us.

In any case, all ZAKCRET SA e-shops do not disclose or publish your personal data and the confidential information you have given us without your explicit consent.

The data stored by ZAKCRET SA for customers will be kept confidential, but ZAKCRET SA may provide this data to the following parties under the confidentiality duty for the purposes set out in the previous paragraph:

1. to any representative, contractor or service provider to third parties who provides administrative, telecommunication, computing or other record keeping services to ZAKCRET SA in connection with the operation of the business and on the condition that they comply with the relevant legislation
2. to any other person under the obligation of confidentiality to ZAKCRET SA, who has undertaken to maintain the confidentiality of this data
3. to any person to whom ZAKCRET SA is under an obligation to disclose information in accordance with the requirements of any legislation or court order that binds ZAKCRET SAis under an obligation to disclose information in accordance with the requirements of any legislation or court order that binds ZAKCRET SA or any of its online or physical stores
   
    

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Transferring Personal Data to other countries

Your personal data may be transferred outside the European Economic Area (EEA). While some states have been characterized by the European Commission as having adequate legal protection for personal data, in other countries, steps should be taken to ensure adequate protection of the information, e.g. through the imposition of contractual obligations.
 

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Retention - How long we keep your Data

We keep your personal data for as long as we need it and for the purpose we keep it in order to meet your needs or to comply with our legal obligations.

To determine how long your personal data is kept, we use the following criteria:

• When you buy products and services, we keep your personal data throughout the contractual relationship.
• When you participate in a promotional offer, we keep your personal information throughout the offer.
• When you contact us to ask us a question, we keep your personal data for all the time needed to process your request.
• When you create an account, we keep your personal information until you ask us to delete it or after a period of inactivity (without making any transactions with our trademark) defined in accordance with local regulations and guidelines.
• When you have given your consent to receive direct marketing notifications, we keep your personal information until you cancel your registration or request its deletion, or after a period of inactivity (without making any transactions with our trademark) defined in accordance with your local regulations and guidelines.
• • When cookies are installed on your computer, we keep your personal data for as long as it is needed to achieve its purposes (i.e throughout a shopping cart cookies session or cookies of identification period) as well as for a period of time defined in accordance with local regulations and guidelines.
   

We may keep some of your personal data to comply with our legal or regulatory obligations and also to be able to manage our rights (for example, to submit our claims before Court) or for statistical or historical purposes.

When we no longer need to use your personal data, we delete it from our systems and records or we make it anonymous so that you can no longer be identified.
 

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Automated decision making

For the purposes of security of transactions through our sites / apps / devices against fraud and illegal ownership, we use third party solutions. The fraud detection method is based, for example, on simple comparisons, correlations, grouping, predictions and detection of off-site measurements by using software of intelligent agents, data-merging techniques and various data extraction techniques.

This fraud detection process can be completely automated or involve human intervention whenever a person makes the final decision. In any case, we take every reasonable precaution and protection measure to restrict access to your data.

As a result of automated fraud detection, (i) there may be a delay in processing your order / request while checking your transaction and (ii) your access may be limited or you may be denied a service if there is a risk of fraud .You are entitled to have access to the information on which we base our decision. See "Your Rights and Options" below.
 

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Creating your Profile

When we send or display personalized notifications or content, we may use some techniques defined as "creating your profile" (i.e, any form of automated processing of personal data that is using that data to evaluate someone’s certain personal characteristics, to analyze or predict features related to personal preferences, interests, financial status, behavior, location, health, physical characteristics, credibility or movements of that person). This data is collected and analyzed to evaluate and predict your personal preferences and / or interests. Based on our analysis, we send or display notifications and / or content tailored to your interests / needs. In some cases, you have the right to refuse the use of your data to create your profile. See "Your Rights and Options" below
 

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Accuracy of your Data and Responsibilities

It is important that the personal information we keep of you is accurate and up-to-date. For this reason, please let us know as soon as possible if some of your information changes or is wrong during our cooperation.
 

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Your Rights and Options

Under the Regulation, you have the following rights under certain conditions:

• Right to be informed
  You have the right to receive clear, transparent and understandable information about the way we use your personal data, as well as your rights. This is the reason why we provide the information listed in this Policy.
   
• Right to access your data
  You have the right to access the personal data we keep about you (under certain restrictions). We may impose a reasonable charge that takes into account the administrative costs involved in providing this information. Obviously unreasonable, excessive or repeated requests may not be answered. To obtain this access, please contact us in the ways listed below.
   
• Right for your data to be corrected
  You have the right to ask for your personal data to be corrected if it is incorrect or out of date and / or to fill in if it is not complete. For this correction, please contact us in the ways listed below. If you have an account, it may be easier to correct your data yourself through "My Account" section.
   
• Right for your data to be deleted
  In some cases you have the right to request the deletion of your personal data. Please note that this is not an absolute right, as we may have legal or valid reasons to keep your personal data. If you wish your personal information to be deleted, please contact us in the ways listed below.
   
• Right to oppose to direct marketing, including profile creating
  You can unsubscribe any time or refuse to receive instant marketing notifications. It's easier to do so by clicking on the 'Unsubscribe' link in any email or notification we send you. Otherwise, you can contact us using the contact details listed below.
   
• Right to revoke your consent to data processing at any time
  You may revoke your consent to data processing when such processing is based on your consent. Revoking consent does not affect the legality of processing based on consent before it is revoked.
   
• Right to submit a complaint to a supervising authority
  You have the right to contact your country's data protection authority and file a complaint about data protection practices. Do not hesitate to contact us in the ways listed below before submitting a complaint to data protection authority.
   
• Right to limit data processing
  You have the right to request that we limit the processing of your data. This right means that your data processed by us is subject to restrictions and therefore we can store it but we can’t use it or process it further.
  
   

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Use of Cookies

Like many other sites, www.zakcret.gr uses cookies. The relevant policy of the use of cookies is found on our corresponding website.
 

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Links to other sites and Social Media

At times, our sites and apps may contain links to and from the websites of our partners, advertisers, and affiliates. If you follow a link to any of these sites, it is noted that these sites have their own privacy policy and we are not responsible for them. Please check these policies before submitting any personal data to these sites.

We may also offer you the ability to use the data with which you log into social media. If you use this feature, you must know that you are sharing with us your profile information, depending on your settings on the relevant social networking platform. Please visit the relevant social media platform and check their privacy policy to understand how your personal data is shared and used in this context.
 

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Social Media and user-generated content

Some of our websites and apps allow users to submit their own content. Remember that any content you submit to any of our own social networking platforms may be displayed to the public, so be careful when providing some personal data, e.g. financial information or address. We take no responsibility for any actions taken by others if you publish personal data on any of our social networking platforms and we recommend that you should not disclose such information.
 

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Questions or Complaints

For any questions or concerns about the way we handle and use your personal data or if you wish to exercise any of the rights described above, please contact us by sending us a message to sales@zakcret.gr, by sending us a letter to: ZAKCRET SA, 18^th klm Spata Avenue, Spata or by calling 2182182000.

You also have the right to submit any complaint at any time to the Data Protection Authority, the Greek Data Protection Supervisor.
 

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Changes to this Privacy policy

ΗThe management and protection of the personal data of the visitor / user of the website is subject to the terms of this Privacy Policy as well as to the national, community and international law about the protection of individuals from the processing of personal data, as applicable.

Any future relevant regulation will be made known in this policy. In any case, ZAKCRET SA reserves the right to change the terms of protection of personal data in accordance with the relevant applicable legal framework.

Therefore, these privacy terms may be reviewed and updated at any time without notice. Users of the site are kindly requested to check these terms regularly for any changes, as the continued use of the site implies acceptance of any possible modifications.

These terms and conditions were last reviewed in January 2019.

Your visit to our site can be recorded for the analysis of the number of visitors on the page and for general use. Some of this information will be collected through "cookies". These are small files of information that are automatically saved by the site in the browser and on the computer's hard disk on the visitor's computer

Our site uses cookies to distinguish you from other users of our site which helps us to provide you with a good experience when browsing our site and also to improve our site. By continuing to browse the site, you agree with the use of cookies.
 

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Cookies

We use the following cookies:

• Required cookies. These are the cookies that are required for the operation of our website. They include, for example, cookies that allow you to connect to secure areas of our site, to use a shopping cart, or use e-payment
   
• Analysis / performance cookies. These allow us to recognize and count the number of visitors and also to see how visitors move around our site when they use it. This helps us improve the way our site works, for example, by ensuring that users find what they are looking for easily.
   
• Functionality Cookies. These are used to recognize you when you return to our site, so that we can customize our content for you and also so that you can return to your preferences - your previous settings (for example, choosing your language or region).
   
• Targeting cookies. These cookies record your visit to our website, the pages you've visited, and the links you've followed. This information is used to make our site and the ads appearing on it more relevant to your interests. We may also share this information with third parties for this purpose.
   

We would like you to know that in addition to cookies from our own site, third parties (including, for example, advertising networks and external service providers, such as website traffic analysis) may also use cookies, usually analytics / performance or targeting, over which we have no control
 

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Right to Disable Cookies

You have the right to disable cookies. Internet browser settings are usually programmed by default to accept cookies. However, you can easily customize them by changing the settings of your browser.

Many cookies are used to improve the usability / functionality of websites / applications. As a result, disabling cookies may not allow you to use certain parts of our sites / apps, as described in detail in the table about cookies.

If you wish to restrict or block all cookies installed by our sites / apps (which may not allow you to use certain parts of the site) or any other sites / apps, you can do so through the settings of your browser

ZAKCRET SA declares that the personal data contained in the application and the curriculum vitae of the candidates for employment is processed in accordance with the applicable national and Community legislation on the protection of personal data and are the absolutely necessary for the intended purpose. The purpose of the processing is solely to assess the knowledge and skills of candidates for the position for which they apply or another position within the company that they are considered to have the required skills.

ZAKCRET SA implements appropriate technical, material and organizational security measures to protect your personal data against accidental or illegal destruction or accidental loss, alteration, unauthorized disclosure or access and against all other forms of illegal processing. The same obligation is imposed on the third companies cooperating with it, which may have access to data only in the context of the processing and assessment of the submitted CV.

The data submitted is kept by ZAKCRET SA for a period of six (6) months and then deleted from the total of the bases. It is clarified that the deletion takes place after the end of the 6 months. The recipients are employees of ZAKCRET SA who are specifically responsible for this processing.

Any interested person who has submitted a CV, may exercise his or her rights under the applicable law ( i.e . their right to access their personal data, to correct, delete, to restrict processing, the right of portability, objection, etc.) by submitting a request to the company (info@zakcret.gr / 2182182479).

www.zakcret.gr is the online store for the display and distribution of products online of «ZAKCRET SA» (TIN: 998407331, TAX OFFICE: COMMERCIAL COMPANIES'ATHENS OFFICE, HELLENIC BUSINESS REGISTRY NUMBER: 00782101000), located at 18km of Spata Avenue, Spata, in GREECE.

These Terms of Use (along with the documents referenced in it) explain how you can use our site www.zakcret.gr (our website), as a visitor or as a registered user. Using our site includes accessing it, browsing or subscribing to it.

Before entering the online store and browsing our site, we invite you to consult the following terms and conditions that apply specifically to the use of ZAKCRET SPORTS online store, located at www.zakcret.gr.

Please read the terms and conditions governing www.zakcret.gr carefully and we recommend that you print and keep a copy of them for future use.

These terms may be reviewed and updated at any time without prior notice. For this reason, please check these terms regularly, as the continued use of this Portal implies that you accept any changes. Accessing, browsing, using or subscribing to the site is a presumption that you have read, understood and agreed to these terms and that you are bound by these terms and conditions. If you do not agree with these terms and conditions and refuse to be bound by them, you should not use this website.

In addition to the terms described below, there are additional terms that apply depending on the use of the site and the access to certain pages within it by you, such as:

• Our Privacy Policy, which defines the terms by which we process the personal data we collect from you or that you provide. By using our site, you agree to such processing and guarantee that all data you provide is accurate
• Our Cookie Policy, which defines the use of cookies on our site
• If you purchase products from our site, the ZAKCRET Sports e-shopTerms of Use apply
• To be included in the lists of those registered to receive marketing and promotional notifications and direct marketing actions, the Terms and Conditions of Use of Information and Promotional Activities of ZAKCRET Sports e-shopapply
   

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Intellectual Property Rights

All rights, including copyright and other rights other than that on this website are owned or licensed by ZAKCRET SA. The entire content of this site is the intellectual property of ZAKCRET SA and is protected by national, community and international law, while ZAKCRET SA retains all copyright of the content and the copies created based on it.

You may use, download and print content from the website only for your personal use or for internal purposes of the business. For any use other than the ones explicitly described above, you may not use, download or print content from this website without our written consent for:

• copy, reproduction, use of or any other action with the content of the site
• modification, distribution or restoration of any content on the site for any purpose
• reproduction, linking of this website to any other website
• use of the content of the site for any commercial exploitation
   

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Information provided & Disclaimer

ZAKCRET SA is committed regarding the quality, fullness and validity of the information that is posted on www.zakcret.gr, both in terms of the exact information displayed and of the services provided by its online store under the reservation of any technical or typographical errors that cannot be predicted or have inadvertently occurred or if the site has stopped functioning for reasons of force majeure (unavoidable circumstances).

The online store www.zakcret.gr provides the content (i.e. information, names, pictures, illustrations, etc.), the products and services available through the site "exactly as they are".

ZAKCRET SA, under no circumstances, including negligence, is responsible for any form of damage to the visitor / user of the pages, services, choices and content of the website as he /she uses them on his / her own initiative, knowing the terms of use. Also, ZAKCRET SA does not warrant that the pages, services, choices and contents will be provided without interruption, without errors, or that errors will be corrected or that every query will be answered. Similarly, ZAKCRET SA does not warrant that the website or any other related site or "servers" through which the content is made available to visitors / users is provided without "viruses" or other harmful components. The cost of possible corrections or services is undertaken by the visitor / user and in no case by ZAKCRET SA.

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Security and Privacy

ZAKCRET SA recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential.

More information about the Privacy Policy can be found on the corresponding page of our site.
 

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Links to sites of third-parties and social media connection

At times, our sites and apps may contain links to and from the websites of our partners, advertisers, and affiliates. If you follow a link to any of these sites, it is noted that these sites have their own terms of use and privacy policy and we are not responsible for these policies. Please check these policies before submitting any personal data to these sites.
 

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Acceptable Use

You may use our site only for legitimate purposes.

You cannot use our site:

• In a way that may violate any local, national or international law or regulation
• In a way that is illegal or fraudulent, or has an illegal or fraudulent purpose or result
• In order to harm young people or children
• For viewing or distributing illegal, offensive content
• For transmitting or downloading any unwanted or unauthorized advertising or promotional material or any other form of spam
• For sending and distributing any material containing malicious software that may adversely affect the operation of any software or equipment

You also agree:

• Not to reproduce, copy, or resell any part of our site, thus violating the Terms of Use of the Site.
• Not to access without authorization, cause interference, damage or interruption to:
  • any part of our site
  • any equipment or network on which our site is stored
  • software used to provide our website or
  • any equipment or network or software owned or used by any third party

 

The operation of the store is governed by the use of the current Code of Ethics. Learn more here.

For any questions, any problems with the content, operation of the site or other specific issues (legal, ethical, copyright etc.), please contact the company using the following:

ZAKCRET SA
18km SPATA Avenue
SPATA
Tel: 218 218 2000
sales@zakcret.gr

Thank you for visiting our website,,
ZAKCRET S.A.

This page (along with the documents mentioned in it) explains the terms and conditions applied to providing you with any of the products available on our site.

Please read these terms and conditions carefully before ordering products from our site - our online store.

Subscribing to our e-shop and submitting an order through it, means that you have read, understood and agreed to these terms and conditions and that you are bound by them. In case you do not agree, you must not use this site.

We recommend that you print a copy of these terms and conditions for future reference.

These terms and conditions were last reviewed in January 2019.
 

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Security and Privacy

ZAKCRET SA recognizes the importance of Security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal data and your transactions is secure and confidential.

More information about the Privacy Policy can be found on the corresponding page of our site.
 

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Cookies

Cookies are small files of information that are stored in the browser or on the hard disk of the compute of a site’s visitor. Our website uses cookies to distinguish you from other users of our site and this helps us to provide you with a good experience when browsing our site but also helps us to improve our site.

If you wish to disable these cookies, you can do so by changing your browser settings. However, this may result in a partial loss of website functionality.

More information about our site's cookies can be found on the corresponding page.
 

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Provided Information & Products

ZAKCRET SAis committed to providing qualitative, full and valid information on www.zakcret.gr, both in terms of the accuracy of the information and of the services provided by its online store ,under the reservation of any technical or typographical errors that cannot be predicted or inadvertently occurred or if the stops functioning for reasons of force majeure (unavoidable circumstances).

It also reserves the right to change the time of delivery of products in cases of force majeure. The online store www.zakcret.gr cannot guarantee the availability of the products, but it guarantees that consumers will be informed on time if a product is unavailable.

The e-shop of www.zakcret.gr provides the content (i.e information, names, pictures, illustrations, etc.), the products and services available through the site "exactly as they are"..

 

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Customer Identification or Subscription to Online Shop

The codes used to identify you are two: Your e-mail or mobile telephone number and your password, which give you safe access to your personal information every time you use them.

You are given the ability to change your Password as often as you wish. The only person who has access to your information is you through the above codes and you are solely responsible for keeping it secret and hiding it from third parties. In case of loss or leak, you must inform us immediately, otherwise ZAKCRET SA online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password regularly and that you avoid using the same and easily traceable codes (for example, your birth date).
 

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Payment methods

1. Payment upon receiving your order at your place (cash on delivery)
   Pay the courier or our employee on delivering your order to your place. The method of payment in cash on delivery applies to the cities of Greece.
    
2. Payment by Debit or Credit Card
   The online store of ZAKCRET SA accepts all Visa & Mastercard debit and credit cards. Your transactions at our online store are protected by top online security systems (SSL-128 bit and digital certification by Thawte).
    
3. Payment via Viva Wallet
   Pay with your Viva Wallet or your debit & credit card with the security offered by Viva.
    
4. Pay with PayPal
   Make easy, quick and secure purchases through PayPal.
    
5. Payment at our physical store
   Get your order from any of our stores and pay in cash or by credit or debit cards.
    
6. By Deposit via bank account
   Pay in advance for your order in one of the following bank accounts:
    
   • NATIONAL BANK: GR6101101220000012244010935
   • EUROBANK: GR7602602530000430200847747
   • ALPHA BANK: GR4201404060406002002001170
   • PIRAEUS BANK: GR0301720770005077025572590
      
   Deposit the amount of your order within 48 hours of placing it, in one of the above bank accounts and send us a copy of the bank payment order by email to sales@zakcret.gr to complete your order as soon as possible. If your payment is not completed within the time mentioned above, your order will be canceled.
    

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Ordering / Delivery of Products / Shipping Costs

Completing your order:

When your order is completed, you receive the following message (example): "YOUR ORDER IS COMPLETED. THANK YOU. Your order number is 71243. Please check your e-mail. We have sent you a confirmatory e-mail with the details of your order."
 

Delivery and Shipping Costs

GREEK DELIVERY ADDRESS

Delivered by courier (Geniki Taxydromiki) within 2-3 business days (Delivery delays might occur when shipping to areas with accessibility issues)
Shipping cost is the same for all delivery addresses within Greece and priced as followed :

• All orders with value less than 54,00 € are priced at 2,99 €
• All orders with value over 54,00 € have free of charge shipping cost
  * VAT included

Delivery days: Monday-Friday from 09:00 to 17:00 (Official holidays excluded)
 

EUROPEAN DELIVERY ADDRESS

• CYPRUS
  1. Delivered by courier (Geniki Taxydromiki) within 7 business days (Delivery delays might occur when shipping to areas with accessibility issues)
     Shipping cost is the same for all delivery addresses within Cyprus and priced at 5,00€, VAT included.
     Delivery days: Monday-Friday from 09:00 to 17:00 (Official holidays excluded)
  
  
  2. Delivered by courier (DHL - Express) within 3 business days (Delivery delays might occur when shipping to areas with accessibility issues)
     Shipping cost is the same for all delivery addresses within Cyprus and priced at 14,99 €, VAT included.
     Delivery days: Monday-Friday from 09:00 to 17:00 (Official holidays excluded)
  
  
  3.  
• REST OF EUROPE
  Orders shipped to Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, United Kingdom, Ireland, Spain, Italy, Croatia, Latvia, Luxembourg, Malta, Monaco, Netherlands, Hungary, Poland, Portugal, Sweden, Czech Republic, Finland will be delivered by courier (DHL - Express) within 3 business days and a 19,99 €, VAT included, shipping cost
  Delivery days: Monday-Friday from 09:00 to 17:00 (Official holidays excluded)

 

If further information needed, please contact ZAKCRET SPORTS customer service at +30 218 218 2000.
 

 

Heavy and Bulky Items

When byuing heavy and/or bulky items, the above delivery days and shipping cost DOES NOT APPLY. Please contact ZAKCRET SPORTS customer service at +30 218 218 2000 to get a more accurate estimation on the delivery date and shipping cost of your order.

 

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Order not completed

ZAKCRET SA would like to apologize for rare occasions when it will not be able to complete an order. The reasons may be the following:

• The automatic system that updates the availability of the products may not have updated the availability for technical reasons, as it is an automated online process with fifteen stores connected
• In the event that simultaneous sales of the same product, of the same color and size occur in one of the shops, so availability will not be able to serve all simultaneous orders
• In case customer information is not confirmed and there is no response to a communication attempt then the order is automatically canceled

However, if you are experiencing one of the above rare cases, we ask for your understanding and our specialized staff will do its best to serve you.

 

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Delayed order

Your order may be delayed for the following reasons:

1. The product you ordered is not available: Of the approximately 6,000 products displayed in our online store, there is a rare occasion that product is out of stock and our on-line system has not been able to automatically update the availability of the product. In this case, one of our employees will contact you immediately to offer you all the alternatives or even to cancel your order with no charge for you
2. In times of Sales, in case of extreme weather conditions or strikes, as well as in any case of force majeure( unavoidable circumstances) that may affect the delivery of your order
3. If it is impossible to contact you by telephone and / or e-mail (if there is a problem with your order, the product or its payment) because, for example, the information you have submitted is not updated
    

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Cancellation / Return - Change of Products

You have the right to return the products you purchased and ask for their replacement as the nature of clothing and footwear items is such that sometimes the products may not meet your expectations due to the fact that you are not physically present at the time of purchase.
 

Return of non-defective products

We believe that our online store should not be any different from a physical store of the ZAKCRET SPORTS chain, so either if the return of a product is because of a change in size/ color, or for any other reason,( for example, because you were not happy with your product), you can ask for a refund within 15 working days of the date of delivery.

If the return is not made within 15 working days, then ZAKCRET SA may refuse to accept any return of a product for replacement or cancellation of the transaction.

We emphasize that the shipping date of the returned product is the one written by the courier on the receipt to check that it is within the time agreed.

In any case, the returned products must be in the condition they were received by the customer, complete and without any damage and that their packaging is the one that normally accompanies the product and is in perfect condition, together with all the documents accompanying the product (eg Delivery Note, Receipt, Bill of lading etc).

In case of a change in size, design or color in clothing, shoe or accessory due to a customer's fault, the product is sent back to ZAKCRET SA with Geniki Taxydromiki at our cost. We send the new product FREE of charge for the first change. If the customer wishes a refund and is not the fault of the company, the charge is 5.00 € for the return of the product

In short, the return and replacement of a product is possible under the following conditions:

• The product must be returned within 15 working days from delivery date
• The product must not have been used
• The product must be accompanied by all necessary documents, proving the transaction (i.e Delivery Note, Receipt, Bill of lading etc)

If the product does not meet the above conditions, it will be returned to the sender.

Otherwise, the cost of product replacement and new shipping is paid by ZAKCRET SA only if it is requested by the customer for the first time.
 

Return of Defective Products

In cases in which it is proven that ZAKCRET SA is to blame for selling bad quality and defective products or for making an error in receiving an order, or in invoicing /shipping, if products are damaged during shipment or due to poor packaging, etc. then, we will replace the product, pay the shipping cost for its return (by depositing the corresponding amount into the bank account indicated by the customer) as well as the cost of shipping the new product. In any other case of a refund, the charge is 5,00 euros for the return of the product, if you have already paid the shipping cost .If the order was over 50 euros, you will be charged twice for shipping, 5,00 euros for shipping and 2,99 euros for the return of the product. Return terms and conditions remain the ones mentioned above.
 

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Offers

The offers of products (shoes and clothing) of all sports & casual brands sold on ZAKCRET SA, are valid until products run out of stock and only for online orders. Priority of orders is always kept. For any clarifications, please contact us at 218 218 2000 or at sales@zakcret.gr.
 

Aftershokz, Brunotti, Cabin Zero, Invicta, Nilox, Petzl, Urban Glide products are excluded from any sale, discounted coupon or offer, as well as from the ALL FOR YOU rewarding program.

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Problem solving

According to the EU Directive 2013/11, which was implemented in Greece by Ministerial Decision 70330/2015, there is now possibility of online resolution of customer disputes with the Alternative Dispute Resolution procedure (ADR) throughout the European Union. If the customer is a consumer (that is an individual and not a legal entity) and has any kind of problem with a purchase he/she has made from our Website, he/she can initiate the ADR process through the single EU-wide online dispute resolution platform (platform ODS) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
 

Consent for receiving Information and Promotion

We may use your data to provide you with updates about our services or products that may be of interest to you. We will only contact you if you have agreed on this.
 

If you have given us your consent, ZAKCRET SA as the Controller of Data processing may use your personal data for marketing purposes and it may be processed as follows:

• To provide you with online information about products and services that may be of interest to you. This may be done directly by ZAKCRET SA or through companies and other third parties that can provide relevant marketing services for ZAKCRET SA. In this case, ZAKCRET SA may share your personal data with these partners
• In the context of consumer preferences and trends analysis

Your data may be transferred and stored into a destination outside the European Economic Area (EEA). It may also be processed by non-EEA personnel working for us or for one of our suppliers. By providing your personal data, you accept such a transfer, storage or processing. At ZAKCRET SA we will take all necessary measures to ensure that your data is handled safely and in accordance with our privacy policy.

We will process this data until you exercise your right to stop or restrict the processing of your data for marketing purposes.
You have the right to:

• ask us at any time to stop contacting you for marketing purposes. In such a case, please send an email to sales@zakcret.gr.
• access the personal data we keep about you
   

To identify you before any of your relevant requests is examined, we will ask for appropriate credentials.

If any personal information we have about you changes or is inaccurate, incomplete or out of date, please request that we correct it.

 

Consent for Receiving Informationanl and Promotional messages

Registering for ZAKCRET SA's rewards program means that you agree to receive the company's messages and promotion of products, services, events, offers, etc.

At the same time, by tracking your purchases for point collection and use, it is possible that we create a profile with your preferences, which can help us identify the promotional and information material you may be interested in.

ZAKCRET SA as the Controller of Data Processing may use the personal data of the members of the All For You program for marketing purposes and it may be processed as follows:

• To provide you with online information about products and services that may be of interest to you. This may happen directly by ZAKCRET SA or through companies and other third parties that may provide relevant marketing services on behalf of ZAKCRET SA. In this case ZAKCRET SA may share your personal information with these partners
• In the context of consumer preferences and trends analysis
   

The data we collect may be transferred and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by non-EEA personnel, working for us or for one of our suppliers. By providing your personal data, you agree to such transfer, storage or processing. At ZAKCRET SA we will take all necessary measures to ensure that your data is handled safely and in accordance with our privacy policy.

We will process this data until you exercise your right to stop or limit the processing of your data for marketing purposes.

You have the right:

• To ask us at any time to stop contacting you for marketing purposes. In such a case, please send us an email to allforyou@zakcret.gr.
  Note: With your request to stop being contacted for marketing purposes, your registration to All For You rewards program will be deleted and you will lose the points you have already earned
• To access the personal information we keep about you
   

To identify you before examining any request, we will ask you to provide your credentials.

If any of the personal information, we have about you, changes or is inaccurate or is incomplete or is outdated, please ask for it to be corrected.